Delivery
Orders are dispatched within 1–3 business days from Melbourne. You will receive a tracking notification once your order has been shipped.
Australian Shipping
Standard shipping: 3–7 business days
Express shipping: 1–3 business days
Returns
We want you to love your Mindful Sand product. If you are not completely satisfied, we accept returns within 14 days of delivery, provided the item is unused and in its original packaging.
How to Return
To initiate a return, please contact us at Let's Talk with your order number and reason for return. We will provide you with return instructions.
Please note: return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly sent.
Exchanges
We are happy to exchange items for a different product of equal value. Please contact us to arrange an exchange.
Faulty Items
If your item arrives damaged or faulty, please contact us within 7 days of receipt with photos and we will arrange a replacement or full refund at no cost to you.
Corporate: Delivery
For orders of 10 units or more, we offer bulk pricing and can coordinate delivery to a single office address or split across multiple locations, whatever suits your rollout.
Invoicing
We work directly with procurement and finance teams. Invoicing on request, so you're not stuck putting a bulk order through on a personal card.
Packaging
Kits can be shipped in standard retail packaging or plain corporate packaging on request, useful for gifting or onboarding where branding isn't the point.
Timeframes
Bulk orders may need a little more lead time depending on quantity and customisation, we'll confirm a timeline with you before anything's finalised.
Delivery area
We're based in Melbourne and deliver Australia-wide. Let us know your location and order size and we'll confirm delivery options and costs.
Corporate: Damage/Incorrect Items
If any kit arrives damaged or incorrect, we will replace it free of charge. For corporate orders, this cover applies regardless of when kits are distributed to staff, since a large order is often handed out over several weeks as part of onboarding, an event or a recognition program. A damaged or incorrect item is a fault, not a change of mind, so it is never bound by a return by date.